• By Department of Social Services
• Posted Wednesday, March 18, 2020

Public Announcement On Accessing Services

Social Services has reopened its first floor lobby to customers. Only 10 customers will be permitted in the building at any given time. Customers must comply with mask and social distancing requirements. Anyone needing to check on mail received at PO Box 999 will be able to do so between 8:30-9:30 am Monday through Friday only. Please read below for instructions on specific programs.

Many service lines are implementing modifications to processes to allow the public to access information and services through alternative means (when possible):

• All Medicaid and Food and Nutrition Services Applicants can apply on-line at epass.nc.gov, by mail, by phone at 336-703-3800, or by picking up and dropping off paper applications at the building entrance. If you apply online, you may be able to upload the verifications we need to this system. Once we receive your application a caseworker will follow-up with you within 1 business day to gather the information for your household and provide further verification instructions.
• If you already have active Medicaid, Medicaid Transportation or Food and Nutrition Services and you need to report a change, submit documentation, or have questions concerning your active case, you may call (336) 703-3800, or send a fax to 336-727-2842 or 336-727-3130, or send an email to customercare-user@forsyth.cc. The Adult Medicaid fax number is 336-727-8491.
• All Child Support customers may call 1-800-992-9457 for case-related information, status of court cases, update case information, and give information. Customers may also call 336-703-3801 for case information, court information, update the case, and to have a message sent to their caseworker. To access case information, apply for Child Support, and access resources online at ncchildsupport.com/ecoa/parentsIndex.jsp
• All NC Health Choice Fee payments, Health Care for the Working Disabled Fee payments, Program Integrity (Fraud) repayments, or Child Support Application Fees can be made via mail-in of a Check, Money Order or Certified Check. Please mail all payments to: Forsyth County Department of Social Services, 741 Highland Ave., Winston-Salem, NC 27101
• For Assistance or Questions regarding any Adult Services, please contact the office at 336-703-3501

Protective Services

Adult Protective Services - To report instances of abuse, neglect or exploitation of adults 18 years of age and older, please call 336-703-3503.

Adult Care Facility Complaints - Please call 336-703-3501 to make any complaints regarding Assisted Living Facilities.

Child Protective Services (CPS) - Our CPS Intake hotline is available 24-hours per day, 7 days per week. If you suspect abuse or neglect, please contact our intake hotline at 336-703-ABUSE or 336-703-2287.

Temporarily Suspended Services

The following services are closed to the public until further notice: Onsite DNA testing, Services through The Employment Lab, Child Support Group Appointments and Program Integrity In-person Interviews are canceled and participants will be contacted by phone or US Mail.

TIPPS/MAPP Foster Parent training classes and Foster Parent Interest meetings